Custom photo prints for your favourite moments
Photo Prints, answered
Files, crops, and a few details before your photo becomes a print.
Which photo files can I upload?
Upload a JPG or PNG file up to 150 MB. Use the original, full-size image where possible rather than a screenshot or social-media download. We check every file and contact you before production if it looks too low-resolution for the chosen size.
How many pixels does my photo need for printing?
We print at 150 PPI at the final size: an 11 × 14-inch image needs about 1,650 × 2,100 pixels, and a 24 × 36-inch image needs about 3,600 × 5,400 pixels. The crop matters as well as the original file size. We’ll contact you before production if the file looks too low-resolution for your chosen print.
Can I check my photo’s crop before ordering?
Yes. The live product-page editor lets you pan, zoom, and rotate your photo at the chosen print ratio. Review the crop and alignment before ordering, keeping important faces and details inside the visible image area.
Which materials can I choose for my photo?
Photo prints are available on canvas, framed canvas, HD metal, acrylic, and framed photo paper with or without a mat. There’s also a photo sherpa blanket. Start with where you’ll use the picture, then choose a format and size from the product options.
How long will my print take to arrive?
Standard prints take 3–5 business days to produce; extra-large prints take 5–7. Courier transit then adds 2–7 business days. Production and delivery can take longer during peak periods.
Can I return a custom photo print?
No. Your photo print is made to order and is final sale. If it arrives damaged or defective, contact us within 24 hours of delivery with photos of the print, packaging, and shipping label; we’ll replace it where possible or refund it if a replacement isn’t possible.