frequently asked questions
General
Shipping
Returns
Is the art handmade?
No, our artworks are high-quality digital prints available on canvas or metal.
Do you keep stock of the prints?
No, all prints are made to order to ensure optimal quality.
Can I request a custom size print?
Yes, please contact us to request a quote for a custom sized print.
Can the art be hung in different orientations (landscape or portrait)?
Absolutely! Art is a matter of perspective. We include all necessary hanging materials, allowing you to display the art as you prefer.
Can I print my own images?
Yes you can! Please visit our Custom Photo Prints to see the options available and print your own photos.
What materials are used for the prints?
Our prints are made on high-quality canvas or metal, depending on your choice.
Do all the necessities to hang the frame come with my purchase?
Yes, each canvas print comes with a sawtooth hanger and rubber gums to ensure it hangs perfectly flat against your wall.
Our metal prints come with a french cleat hanger, screws and wall anchors. You can print our hanging instructions here.
What are the shipping costs?
Shipping is free across Canada and United States!
What are the shipping times?
Your order will take about 3-5 business days to produce and another 3-5 days for delivery.
What countries do you ship to?
Currently, we only ship within Canada and USA.
How is my order shipped?
Orders are shipped via different carriers such as Canada Post, USPS, UPS, FedEX or Purolator.
How do I track my order?
A tracking number will be emailed to you once your order is dispatched.
Why haven’t I received my order yet?
If you haven’t received your order within 10 business days, please contact us.
I changed my mind about my order, what can I do?
If you change your mind within 4 hours of placing your order, please contact us immediately. Once the order is in production, it cannot be cancelled.
Do you accept returns?
We do not accept returns. For more details, please refer to our returns policy here.
Can I get a refund?
We do not provide refunds. Please review our refund policy here for more information.
The artwork arrived damaged, what should I do?
Please contact us within 24 hours of receiving your damaged artwork with photos of the damage. We will assess and determine whether a repair or replacement is needed.
What is your refund policy?
For details on possible refunds and procedures, please review our refund policy here.
General
Is the art handmade?
No, our artworks are high-quality digital prints available on canvas or metal.
Do you keep stock of the prints?
No, all prints are made to order to ensure optimal quality.
Can I request a custom size print?
Yes, please contact us to request a quote for a custom sized print.
Can the art be hung in different orientations (landscape or portrait)?
Absolutely! Art is a matter of perspective. We include all necessary hanging materials, allowing you to display the art as you prefer.
Can I print my own images?
Yes you can! Please visit our Custom Photo Prints to see the options available and print your own photos.
What materials are used for the prints?
Our prints are made on high-quality canvas or metal, depending on your choice.
Do all the necessities to hang the frame come with my purchase?
Yes, each canvas print comes with a sawtooth hanger and rubber gums to ensure it hangs perfectly flat against your wall.
Our metal prints come with a french cleat hanger, screws and wall anchors. You can print our hanging instructions here.
Shipping
What are the shipping costs?
Shipping is free across Canada and United States!
What are the shipping times?
Your order will take about 3-5 business days to produce and another 3-5 days for delivery.
What countries do you ship to?
Currently, we only ship within Canada and USA.
How is my order shipped?
Orders are shipped via different carriers such as Canada Post, USPS, UPS, FedEX or Purolator.
How do I track my order?
A tracking number will be emailed to you once your order is dispatched.
Why haven’t I received my order yet?
If you haven’t received your order within 10 business days, please contact us.
Returns
I changed my mind about my order, what can I do?
If you change your mind within 4 hours of placing your order, please contact us immediately. Once the order is in production, it cannot be cancelled.
Do you accept returns?
We do not accept returns. For more details, please refer to our returns policy here.
Can I get a refund?
We do not provide refunds. Please review our refund policy here for more information.
The artwork arrived damaged, what should I do?
Please contact us within 24 hours of receiving your damaged artwork with photos of the damage. We will assess and determine whether a repair or replacement is needed.
What is your refund policy?
For details on possible refunds and procedures, please review our refund policy here.