Talk to a real person
Real hands print our art, and real humans answer our inbox. Our team reads every message and usually replies within 1 business day.
How can we help?
Before you write
Looking for a fast answer regarding shipping, order tracking, or returns? Yours might already be answered below.
Where is my order?
Sign in to your account to see the current status and tracking. If you checked out with Shop, you can follow it in the Shop app. Otherwise contact us and we will give you an update.
Can I change or cancel an order?
Within 24 hours of purchase, or any time before production begins. Once production begins or the piece has been printed it cannot be changed or cancelled.
My print arrived damaged.
Contact us within 24 hours of receiving it with photos of the damage as well as photos of the packaging with the shipping label visible. We will assess and determine whether a repair or replacement is needed.
How soon will I hear back?
We reply to every message within 24 hours. Email ac.trazti@ofni or use the form above.
Can you help me pick a size?
Our size guide covers the rule we recommend: match about two thirds of the width of the furniture below, and hang the centre 145 to 152 cm from the floor. Message us if you are still unsure.
Can I change my shipping address?
Only before the order ships. After that the package is in the courier’s system and a reroute cannot be guaranteed.