Returns
We do not accept returns, however, we stand behind our wall art products 100% and if you are not happy with your order please contact us. For photo prints, due to the nature of the products printed based on an image that is provided by you the customer, we do not allow returns of photo prints as they cannot be reused or resold by us.
Custom Portrait Prints
Custom Portrait Prints are made just for you. Each photo is transformed using our signature digital art style, so the final piece is an artistic interpretation, not a literal photo reproduction. Because every order is personalized and produced on demand, custom portraits are final sale and can't be returned, refunded, or exchanged. If your order arrives damaged or defective, contact us and we'll make it right.
Change of Mind (Buyer’s Remorse)
We understand preferences can change, but as each item is printed on demand, all sales are final unless the item arrives damaged/defective or there is a production error.
Damages and Issues
If your artwork or photo print arrives damaged or defective, please contact us via email and include:
- photos of the damaged print,
- photos of the packaging, and
- a clear photo showing the shipping label.
Once reviewed, we’ll confirm the issue and arrange a replacement. If a replacement is not possible, we’ll issue a refund. Items must be reported in the same condition received and, where possible, kept in the original packaging for assessment.
Refunds
We stand behind our products, if there is an issue with the product we will replace the product to ensure your satisfaction. If we are unable to replace the product, we will issue a refund.
Order Cancellations
Because all our pieces are printed on demand, we begin production shortly after an order is placed.
• Orders can only be cancelled within 24 hours of purchase, or if production has not yet started.
• Once an order has entered production or has been printed, it cannot be cancelled, changed, or refunded.
• If an order has already been completed and is awaiting shipment, it is considered final.
We recommend reviewing all order details carefully before completing your purchase. If you need assistance, please contact us as soon as possible after placing your order.