Framed family photos with room for the story
Family Framed Photo Prints, answered
Files, crops, and print options for your family photos.
Which file should I upload for my family photo print?
Upload a JPG or PNG file up to 150 MB. Use the original, full-size image where possible rather than a screenshot or social-media download. We check every file and contact you before production if it looks too low-resolution for the chosen size.
Can I check the crop of my family photo before ordering?
Yes. The live product-page editor lets you pan, zoom, and rotate your photo at the chosen print ratio. Review the crop and alignment before ordering, keeping important faces and details inside the visible image area.
What is a framed photo print?
Your photo is printed on gloss photo paper and displayed behind glass in a slim satin black pine frame. You can choose a polar white mat if you’d like more space around the image. This is a different product from framed canvas.
Can I return a custom photo print?
No. Your photo print is made to order and is final sale. If it arrives damaged or defective, contact us within 24 hours of delivery with photos of the print, packaging, and shipping label; we’ll replace it where possible or refund it if a replacement isn’t possible.